My resume can be downloaded from the link above or you may view the content below:
ANGIE WARD
Smoke Rise, GA 30087
501-314-9702 | angieward501@gmail.com
PROFESSIONAL SUMMARY
Collaborative change leader with expertise in bridging technical processes and process improvement throughout the software and process development lifecycle. Skilled in user experience enhancement, cross-functional team mentorship, and driving operational excellence.
EDUCATION
Bachelor of Arts: Integrative Studies
Expected June 2025
Georgia Gwinnett College – Lawrenceville, GA
Associate of Arts: Business Administration
June 2015
University of Central Arkansas – Conway, AR
SKILLS
Technical Tools & Platforms
- ServiceNow, JIRA, Toad, UltraEdit, FileZilla, LDAP/LAN, FTP/SFTP, Zendesk
- Amazon AWS, SaaS, cPanel, Plesk, InterWorx, Vbulletin, WordPress, Joomla, Apache, MySQL
CRM & Analytics
- Oracle Sales Cloud, Salesforce, Advisr, Audience Platform, Highspot, XGLinear
- Tableau, Oracle BI, Power BI, Zoho, Jet Reports, R Studio, Java
Marketing & Productivity
- Mailchimp, Google Analytics, SEO, Constant Contact, AudienceIQ, Meta Ads Manager
- Microsoft Office Suite, SharePoint, Taleo, Workday, ADP Workforce
Core Competencies
- Process Planning, Design, and Development
- Quality Assurance, UAT, Testing, User Stories, Use Cases
- Team Management and Performance Review
CERTIFICATIONS
- Google Project Management Certification (February 2023)
- Google Data Analytics Certification (October 2022)
- Google AWS Specialization (September 2021)
- Google IT Support Professional Certification (August 2020)
PROFESSIONAL EXPERIENCE
Senior Engineer | Team Leader
November 2018 – Present
Cox Media – Atlanta, GA
- Provide front-end application support, configuration, integration, testing, and performance tuning.
- Collaborate with architecture, product, sales operations, and quality teams to deliver application implementation solutions.
- Develop and execute testing plans, user stories, and use cases.
- Prioritize sourcing projects aligned with SLAs, business needs, and process improvements.
- Deliver data-driven reports and actionable recommendations to leadership.
- Collaborate with analytics teams to gather user requirements and integrate insights into business decisions.
- Manage a backlog of new features and enhancements, prioritizing based on business value.
- Mentor junior engineers to elevate team capabilities.
- Key Achievement: Designed and implemented an order entry improvement system, reducing manual errors by 50% and billing errors by 25%.
Senior Data Delivery Analyst/Customer MDM
September 2009 – November 2018
Acxiom/LiveRamp – Conway, AR
- Led data management team in an agile IT environment, driving development and change.
- Directed data mapping, process migration, and capability roadmap development.
- Designed and tested user experiences, streamlined processes, and customized reports.
- Collaborated with clients to deliver clean, market-ready data.
- Spearheaded a unit-wide project that optimized 45 primary customer accounts, lifting SLAs to 100%, saving $75K annually.
ACCOMPLISHMENTS
- Board Member & Social Media Manager, Main Street Theatre (2023–2024)
- Toastmasters International, Member (August 2009 – Present)
- Judge, International Peace Pals Art Exhibition (2010 – Present)
- Big Sister, Big Sisters Program (2017 – 2019)